Holding challenging conversations

Approach the conversation with clarity and confidence, adapt your approach to best suit the situation and the individual.

Course overview:

This course will teach you how to prepare for a challenging conversation, using the 5 essential steps developed by mediator and conflict coach, Emma Jenkings, so that you can approach the conversation with clarity and confidence. The course will help you understand how to adapt your approach to best suit the situation and the individual that the conversation involves. You will also learn about assertive communication skills, and how to apply these skills in the most effective way as a leader, manager or colleague.

Learning Outcomes:

  • Develop more effective and confident communication skills

  • Understand the importance of having challenging conversations – and the potential impact of avoiding them

  • Learn how to prepare for a challenging conversation

  • Learn how to adapt your approach to situations and different communication styles

  • Understand the key principles of assertive communication and how to apply them.

 

Who is this course for?

Team Leaders, Supervisors, Managers, Business Leaders, Decision-Makers and HR Professionals.

This course is available as;

  • 90-minute e-learning

  • half-day live webinar 

  • half or full-day bespoke face to face training

e-learning

90-minute online course with downloadable, interactive workbook

  • HCC Individual

    £47
    Holding Challenging Conversations - Single Licence/1 user
     
  • HCC 50 licences

    £2000
    Holding Challenging Conversations - Up to 50 Licences/users
     
  • HCC 100 licenses

    £3500
    Holding Challenging Conversations - Up to 100 Licences/users
     
  • HCC 200 licenses

    £6000
    Holding Challenging Conversations - Up to 200 Licences/users
     

Need a specific number of licenses or more than 200? No problem, just get in touch to tell us what you are looking for. 

Webinar dATES

  • Holding Challenging Conversations
    Holding Challenging Conversations
    Online Webinar via Zoom
    13 Oct, 09:30 – 13:00 BST
    Online Webinar via Zoom
    Approach the conversation with clarity and confidence, adapt your approach to best suit the situation and the individual.
  • Holding Challenging Conversations
    Holding Challenging Conversations
    Online Webinar via Zoom
    06 Dec, 09:30 – 13:00 GMT
    Online Webinar via Zoom
    Approach the conversation with clarity and confidence, adapt your approach to best suit the situation and the individual.
  • Holding Challenging Conversations
    Holding Challenging Conversations
    Online Webinar via Zoom
    02 Aug, 09:30 – 13:00 BST
    Online Webinar via Zoom
    Approach the conversation with clarity and confidence, adapt your approach to best suit the situation and the individual.